Warranty

Thank you for purchasing our cookware. We wish you many years of cooking enjoyment. Circulon is committed to creating cookware you can trust. Each Circulon pan is manufactured and inspected to meet our quality standards. To help you get the most out of your product, the sections below explain warranty coverage, exclusions, time periods, and the steps to request support if you ever need it.

LIMITED WARRANTY - CIRCULON HALO WITH LASERDEFENSE™ CERAMIC NONSTICK

What is covered under this warranty?
The warranty covers defects in materials and workmanship in Circulon® Halo™ LaserDefense™ Ceramic Nonstick Cookware purchased by you (the “product”) during the warranty periods described below.


What is not covered by the warranty?
The warranty does not cover any damage due to:
    • Use of the product other than for regular household purposes or other misuse;
    • Abuse or negligence;
    • Failure to follow use & care instructions;
    • Normal wear and tear (including changes in appearance over time);
    • Unauthorized modifications or repairs;
    • Loss or damage in transit; or
    • Accidents or other actions beyond our reasonable control.

When does the warranty start, and how long does it last?
The applicable warranty period begins on the date you receive the product, as shown by a valid sales receipt, delivery confirmation, or other reasonable proof of purchase and delivery.

If you cannot provide reasonable proof of the date you received the product, the warranty period will begin ninety (90) days after the manufacturing date marked on the Product (or its packaging), to account for standard distribution and delivery timelines.

The warranty periods are as follows:
    • The ceramic nonstick coating (interior surface) is covered under a two-year period.
    • All other components of the product, excluding the interior ceramic nonstick coating, are covered for the lifetime of product for the original purchaser. 
Circulon’s guarantee to the consumer:
If the product is found to have a covered defect during the applicable warranty period, we will, at our discretion, replace the product with the same item or one of equal or greater value, or provide another suitable remedy. Replacement products may be new or refurbished. If the product is discontinued, a similar product may be substituted.

How to obtain warranty service?
To make a warranty claim, contact Customer Service by phone at 1-800-326-3933, or email us at: support@circulon.com, and be prepared to provide:
  • Proof of purchase and delivery (as described above),
  • Photos of the issue, and
  • The product model/identifying information.
If necessary, you may be required to return the product for inspection. Shipping and handling policies (if any) will be provided during the claim process.

Limitations of Liability
The remedies described above are your sole and exclusive remedies and represent Circulon’s entire liability for any breach of this warranty. To the extent permitted by law, Circulon limits the duration of all implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, to the duration of this express warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Circulon’s liability will not, under any circumstances, exceed the actual purchase price paid by you for the defective product. Circulon will not be liable for any consequential, incidental, special, or punitive damages or losses. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

LIFETIME MONEY-BACK GUARANTEE - CIRCULON SCRATCHDEFENSE™

Circulon is committed to your satisfaction. Circulon ScratchDefense™ is our best nonstick yet and is manufactured and inspected to ensure high-quality standards. We are confident in our product, and if it does not fulfill your expectations, we promise the original purchaser a full refund of a qualifying purchase of Circulon ScratchDefense™ during the lifetime of the product, subject to the terms and conditions specified in this guarantee.

Terms and Conditions:

    • EFFECTIVE DATE: The Circulon ScratchDefense™ Lifetime Money Back Guarantee, subject to these terms and conditions, is effective beginning 04/01/2024.
    • GUARANTEE LIMITED TO “ELIGIBLE PURCHASES”: This guarantee is only available for “Original Purchases,” which is defined as any Circulon ScratchDefense™ products that were purchased from Circulon.com, or via the designated call center associated with the Circulon ScratchDefense™ TV Infomercial that airs in 2024. The original proof of purchase must be presented to for any Original Purchase to be eligible for this guarantee, and you are responsible for paying to return the Original Purchase cookware to us. Please note the following exclusions from this guarantee that do NOT qualify as “Original Purchases”:
      • Any Circulon ScratchDefense™ products purchased from any other authorized seller, and not meeting the definition of “Original Purchase,” is excluded from this guarantee. 
      • Any other Circulon product that is not included in a ScratchDefense™ collection and is not otherwise an “Original Purchase,” whether purchased through any other infomercial or from any other authorized seller, is excluded from this guarantee. 
      • This guarantee extends only to the original purchaser and is not transferable.
    • To initiate your money-back request, please submit a ticket here. Once a Circulon representative or authorized party approves your refund request, you will need to return the product to the Meyer Corporation office at 2001 Meyer Way, Fairfield, CA 94533, within 30 days of the date of approval of your money-back request. The refund will be issued to the payment method used at purchase.
    • The amount refunded will be the price of the product in the currency shown on the proof of purchase. The refund does not include fees related to shipping, processing, and taxes. 
    • This guarantee gives you specific legal rights, and you may also have other rights that vary from State to State.

200 YEAR LIMITED WARRANTY - CIRCULON SCRATCHDEFENSE™ ULTIMATE TV CHEF SET

Regular & Deluxe SKUS K09714 and K09715

Applies only to ScratchDefense Ultimate TV Chef Set Regular and Deluxe

WARRANTY - USA APPLIES EXCLUSIVELY to Circulon® ScratchDefense Ultimate TV Chef Sets: Skus K09714 and K09715

EFFECTIVE DATE: The Circulon ScratchDefense™ 200 Year Limited Warranty, along with its terms and conditions, are effective 04/01/2024.


200 Year Warranty Limited to “Eligible Purchases”

This warranty applies solely to the collection of Circulon ScratchDefense™ A1 - Ultimate TV Chef Set Regular and Deluxe, Skus K09714 and K09715 as “eligible purchases” made only at Circulon.com, or via the designated call center associated with the Circulon ScratchDefense TV Infomercial. The original proof of purchase is required, and you are responsible for paying to return the cookware to us. A purchase of a Circulon ScratchDefense made from any other authorized seller is excluded from this warranty. Any other Circulon product, whether purchased from any infomercial or other authorized seller, is excluded from this warranty.


 200 Year Warranty Limited to “Interior Pan Coating”

The interior of the pans and coating  is warranted, under normal household use, for 200 years, from the date of original purchase, with proof of purchase showing that your Circulon ScratchDefense™ Ultimate TV Chef Set, Skus K09714 and K09715, qualify as an “eligible purchase”.  This warranty does not cover damage caused by accident, misuse, abuse or commercial use. Stains, discoloration or damage from overheating are not covered by this warranty. Scratches by improper use - such as sharpened knives, are not covered under warranty. Typical household use of metal utensils, like metal spatulas and spoons, ARE covered under warranty. If the ScatchDefense interior pan coating is believed to be defective, you may submit your warranty request, proof of purchase and photographs of the product using https://support.circulon.com/support/home or the warranty link on Circulon.com.

All other parts of the cookware and sets:  Pan Body, Base, Handle, Lids, Containers, Tools etc: The pan body, base, handle, containers, tools and/or lids are warranted to the original purchaser to be free from material defects in materials and workmanship under normal household use for the lifetime of the product. This warranty does not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear. Scratches, stains, discoloration or damage from overheating are not covered by this warranty. Incidental or consequential damages are not covered by this warranty. If a ScatchDefense Circulon pan body, handle, base, lid container, or tool  is believed to be defective, you may submit your warranty request, proof of  purchase, and photographs of the product using https://support.circulon.com/support/home or the warranty link on Circulon.com.